Strategic Technical Account Manager – Enterprise SaaS

Software Guidance & Assistance, Inc. (SGA, Inc.); Lehi (UT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Diverse team with core values of customer service

Commitment to employee development

Equal Opportunity Employer

Job summary

A women-owned technology firm is searching for a Technical Account Manager for a contract assignment in Lehi, UT. This role involves maintaining high levels of customer satisfaction and engaging with executives. Candidates should possess strong communication skills, adaptability to new technologies, and experience in enterprise projects. The ideal candidate will have a Bachelor's Degree and at least seven years in a related role, making significant contributions to customer solutions. This position offers the flexibility of remote work.

Qualifications

• Strong written and verbal communication skills in English; other languages are a plus.
• Experience organizing and leading high-profile customer meetings.
• Ability to adapt quickly to new technologies.
• Customer-facing experience in enterprise projects.
• Demonstrated problem-solving abilities and strategic insight.

Responsibilities

• Be a central point of contact ensuring high customer satisfaction.
• Maintain communication with external and internal teams.
• Engage with executives to translate business needs.
• Coordinate efforts to optimize product performance.

Skills

Written and verbal communication skills

Presentation skills

Adaptability to new technologies

Customer-facing experience

Analytical Problem Solving

Building Customer/Partner Relationships

Project Management

Education

Bachelor's Degree in related field

Tools

Java

SQL

JavaScript

CSS

Adobe Experience Platform

Job description

A women-owned technology firm is searching for a Technical Account Manager for a contract assignment in Lehi, UT. This role involves maintaining high levels of customer satisfaction and engaging with executives. Candidates should possess strong communication skills, adaptability to new technologies, and experience in enterprise projects. The ideal candidate will have a Bachelor's Degree and at least seven years in a related role, making significant contributions to customer solutions. This position offers the flexibility of remote work.