Strategic Technical Account Manager - Remote

Starfish Storage Corporation; Waltham (MA); Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Multiple health insurance options

401(k) savings plan with employer matching

Flexible work arrangements

Job summary

A dynamic technology company is seeking an experienced Technical Account Manager to manage and develop client relationships. This role requires a deep understanding of enterprise storage solutions and strong customer-facing skills. The ideal candidate should have over 5 years of experience in account management and proficiency in Linux sysadmin. The position offers competitive compensation and benefits, flexibility in work arrangements, and opportunities for professional growth.

Qualifications

• 5+ years of experience in a technical account management or customer success manager role.
• Current, solid sysadmin skills in Linux (and preferably Windows).
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Develop strong, long-lasting client relationships and act as a trusted advisor.
• Guide clients through the production onboarding process, providing support and training.
• Monitor client satisfaction and proactively address potential issues.

Skills

Linux sysadmin skills

Interpersonal and communication skills

Project management skills

Understanding of enterprise storage solutions

Ability to build and maintain customer relationships

Education

Bachelor's degree in STEM or equivalent

Job description

A dynamic technology company is seeking an experienced Technical Account Manager to manage and develop client relationships. This role requires a deep understanding of enterprise storage solutions and strong customer-facing skills. The ideal candidate should have over 5 years of experience in account management and proficiency in Linux sysadmin. The position offers competitive compensation and benefits, flexibility in work arrangements, and opportunities for professional growth.