Strategic Technical Account Manager – Enterprise SaaS

Kinaxis Inc.; California (MO); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible vacation and Kinaxis Days

Flexible work options

Well-being programs

Virtual fitness classes

Mentorship & career development

Recognition programs

Hackathons

Job summary

Kinaxis Inc. in North America seeks a Senior Technical Account Manager to act as a strategic technical advisor for major customers, owning solution health and optimization. You will lead complex initiatives, influence outcomes, and partner with multiple internal teams to deliver sustained value.

You should have extensive enterprise SaaS experience, strong troubleshooting, and proven ability to guide customers through evolving requirements. Travel to customer sites is required.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 7+ years in customer-facing technical roles (TAM, Solution Consultant, Customer Success Engineer, or similar).
• 3+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, troubleshooting).
• Deep expertise supporting enterprise SaaS solutions and complex customer environments.
• Strong troubleshooting and root cause analysis skills.
• Ability to influence technical and business stakeholders and build trusted relationships.
• Willingness to travel to customer sites.

Responsibilities

• Serve as the primary technical advisor for a portfolio of strategic customers.
• Develop deep expertise in customer environments, business processes, and solution architecture.
• Lead technical reviews to identify risks and optimization opportunities.
• Investigate complex technical issues, perform root cause analysis, and drive resolution.
• Recommend and implement solution improvements, engaging cross-functional teams as needed.
• Maintain ownership of customer production environments and overall solution health.
• Partner with Customer Success, Support, Product Management, and Cloud Operations to drive outcomes.
• Advise customers on best practices, platform capabilities and evolving requirements.
• Identify recurring issues and product gaps to improve outcomes.
• Contribute to TAM standards, methodologies, and knowledge sharing.

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related field, or an equivalent combination of education and experience

Tools

Kinaxis Maestro

SQL

APIs

Data analysis tools

Job description

Kinaxis Inc. in North America seeks a Senior Technical Account Manager to act as a strategic technical advisor for major customers, owning solution health and optimization. You will lead complex initiatives, influence outcomes, and partner with multiple internal teams to deliver sustained value.

You should have extensive enterprise SaaS experience, strong troubleshooting, and proven ability to guide customers through evolving requirements. Travel to customer sites is required.