Strategic Technical Account Manager – Enterprise IT & Open Source

Red Hat, Inc.; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Red Hat, Inc. is seeking a Technical Account Manager to join our Global Services team in EMEA. You will provide personalized, attentive support, build high-value relationships with enterprise customers, and understand their IT infrastructure and business needs.

You will work with Support Delivery, Engineering, and Product Management, drive platform adoption, and advocate for customers across Red Hat's open source offerings. Travel as needed.

Qualifications

• Experience in a support, development, engineering, or quality assurance organization.
• Excellent understanding of Linux and related technologies such as networking and storage.
• Experience with IT automation platforms (such as Ansible) and their concepts.
• Excellent verbal and written communication skills in English, with the ability to explain complex information to customers clearly and concisely.
• Willingness to travel to customer sites and engage with client teams.

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities.
• Understand customers' technical infrastructure, hardware, processes, and products.
• Deliver key portfolio updates and assist customers with product upgrades.
• Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies.
• Perform initial or secondary investigations and respond to online and phone support requests.
• Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams.
• Provide advice and guidance to customers about their current and future use of Red Hat's offerings.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Travel to visit customers or internal events as necessary.

Skills

Linux

Networking

Cloud computing

Ansible

Customer relationships

Communication skills

English proficiency

Technical leadership

Education

Bachelor's degree in Computer Science, Engineering, or related field

RHCE certification

Tools

Red Hat Enterprise Linux (RHEL)

OpenShift

Job description

Red Hat, Inc. is seeking a Technical Account Manager to join our Global Services team in EMEA. You will provide personalized, attentive support, build high-value relationships with enterprise customers, and understand their IT infrastructure and business needs.

You will work with Support Delivery, Engineering, and Product Management, drive platform adoption, and advocate for customers across Red Hat's open source offerings. Travel as needed.