Remote Technical Account Manager — Enterprise Cloud & OpenShift

Red Hat; United States; Remote; USD 101,000 - 146,000; Full time

Job summary

Red Hat's Technical Account Management team seeks a Technical Account Manager to support a small set of enterprise customers in Germany. You will build high-value relationships, understand IT infrastructures, and ensure efficient operations by providing expert guidance on Red Hat solutions.

You will collaborate with Support Delivery, Engineering, and Product Management, shaping technology with open-source partners and vendors. Fluent German is required.

Qualifications

• Experience in a support, development, engineering, or QA role.
• Expertise with OpenShift, Kubernetes, CloudForms, and Ansible.
• Ability to grow enterprise customer relationships with proactive support.
• Excellent communication skills in English; German fluency is required.

Responsibilities

• Become a Red Hat ambassador and develop relationships with key stakeholders.
• Advise on technology changes, upgrades, and mitigation strategies.
• Investigate customer issues to find root causes and solutions.
• Provide guidance on current and future use of Red Hat offerings.
• Collaborate with engineering and product teams to drive adoption.

Skills

OpenShift

Kubernetes

CloudForms

Ansible

Enterprise customer relationships

German language

Education

Bachelor's degree in technology

Tools

OpenShift

Kubernetes

Red Hat CloudForms

Ansible Automation Platform

Job description

Red Hat's Technical Account Management team seeks a Technical Account Manager to support a small set of enterprise customers in Germany. You will build high-value relationships, understand IT infrastructures, and ensure efficient operations by providing expert guidance on Red Hat solutions.

You will collaborate with Support Delivery, Engineering, and Product Management, shaping technology with open-source partners and vendors. Fluent German is required.