Senior Linux Technical Account Manager (Remote)

Red Hat, Inc.; United States; Remote; USD 108,000 - 173,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new

Employee stock purchase plan

Job summary

Red Hat, Inc. is seeking a Senior Technical Account Manager to serve as the primary customer advocate for enterprise customers in the East region of the United States.

You will deliver roadmap updates, assist with product upgrades, and tailor support to customers’ environments, while collaborating with cross-functional teams to resolve issues and share best practices. The role requires 5+ years in a relevant field, strong Red Hat Enterprise Linux expertise, and excellent communication skills.

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills.
• Ability to convey complex information to customers clearly and concisely.
• Ability to manage multiple issues and projects.

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams.
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation.
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments.
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use.
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams.
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage.
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions.
• Manage customer cases, maintaining clear and concise documentation.
• Collaborate with engineering, R&D, product management, and technical support teams.
• Create and maintain technical documentation for issue resolution and knowledge sharing.
• Manage and grow customer relationships through attentive, relationship-based support.
• Visit customer sites as needed and ensure exceptional service experience.

Skills

Outstanding verbal and written　commun

Ability to convey complex information

Ability to manage multiple issues and

Education

Bachelor's degree in a technology-related discipline

Tools

Red Hat Enterprise Linux

Docker

Kubernetes

Git

RPM-based Linux technologies

Job description

Red Hat, Inc. is seeking a Senior Technical Account Manager to serve as the primary customer advocate for enterprise customers in the East region of the United States.

You will deliver roadmap updates, assist with product upgrades, and tailor support to customers’ environments, while collaborating with cross-functional teams to resolve issues and share best practices. The role requires 5+ years in a relevant field, strong Red Hat Enterprise Linux expertise, and excellent communication skills.