Strategic Technical Account Manager

Integra Technologies.; Manchester (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Integra Technologies in Manchester, NH, is seeking a Customer Account Manager to serve as the strategic liaison between customers and internal teams. You will manage complex accounts, generate accurate quotations, and resolve inquiries with efficiency.

This role requires strong technical acumen, attention to detail, and the ability to thrive in a fast-paced, cross-functional environment. You will oversee the full order lifecycle, collaborate with Engineering, Quality Assurance, and Production,

Qualifications

• 3+ years of account management experience in manufacturing/electronics/tech or quality-driven industries.
• Strong understanding of technical terminology related to electronic components, materials, and prep services.
• Excellent verbal and written communication with a customer-focused demeanor.
• Strong organizational skills with ability to manage multiple priorities.
• Proven problem-solving abilities and proactive, collaborative approach.
• Ability to build relationships and influence cross-functional teams without direct authority.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and drive customer satisfaction.
• Oversee the full order lifecycle—from quote to delivery.
• Prepare precise, timely quotations based on customer specs, drawings, and internal capabilities.
• Respond promptly to inquiries about order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production to resolve technical and quality issues.
• Partner with outside sales to support strategic accounts and share updates on activity.
• Manage high-value or complex accounts and act as escalation point for issues.
• Monitor and report on quote activity, customer feedback, and account trends for planning.
• Maintain accurate records in ERP and CRM systems to support data integrity.

Skills

Account management

Client relationships

Communication

Cross-functional collaboration

Organizational skills

Problem solving

Tools

ERP systems

CRM systems

Job description

Integra Technologies in Manchester, NH, is seeking a Customer Account Manager to serve as the strategic liaison between customers and internal teams. You will manage complex accounts, generate accurate quotations, and resolve inquiries with efficiency.

This role requires strong technical acumen, attention to detail, and the ability to thrive in a fast-paced, cross-functional environment. You will oversee the full order lifecycle, collaborate with Engineering, Quality Assurance, and Production,