Strategic IT Account Leader

Integris; Denver (CO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Retirement Plan

4 weeks of PTO

Birthday PTO Paid Holidays

PTO for Volunteering

Short-Term and Long-Term Disability

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Strategic Account Advisor to serve as the primary relationship manager for its clients, delivering strategic consultative services to enhance IT experience, productivity, and security. You will collaborate with the technical team to analyze solutions and recommend operational improvements.

The role focuses on fostering trusted client relationships, driving revenue growth through cross-sell opportunities, and maintaining strong communication across stakeholders while

Qualifications

• 3-4 years of experience in customer success or account management.
• Experience in an IT/MSP environment preferred.
• Ability to identify cross-sell and upsell opportunities.

Responsibilities

• Serve as the primary relationship manager for Integris' clients, fostering positive, trusting relationships.
• Provide strategic consultative services to enhance clients' IT experience, productivity, and network security.
• Facilitate Strategic Business Reviews (SBRs) to align technology strategy and service delivery metrics.
• Conduct regular risk assessments to address client satisfaction and risk levels.
• Oversee all critical client communications, including updates and VIP interactions.
• Collaborate with the technical team to understand operations and make recommendations.
• Promote growth of Integris' revenue by aligning products and services with client needs.
• Stay informed about market trends and competitor activities to position Integris' offerings.
• Ensure quotes align with forecasting and annual goals.
• Work with clients to maintain hardware, software, and licensing under maintenance contracts.
• Monitor and ensure proper design of client agreements and maximize gross margins.
• Deliver high-quality and efficient support and client experiences.
• Document all work and customer data in ConnectWise in real-time.
• Meet assigned metrics and KPIs.

Skills

Customer success

Account management

Cross-sell opportunities

Upsell opportunities

Communication

De-escalation

Time management

Attention to detail

Tools

ConnectWise

Job description

Integris is seeking a Strategic Account Advisor to serve as the primary relationship manager for its clients, delivering strategic consultative services to enhance IT experience, productivity, and security. You will collaborate with the technical team to analyze solutions and recommend operational improvements.

The role focuses on fostering trusted client relationships, driving revenue growth through cross-sell opportunities, and maintaining strong communication across stakeholders while