Strategic Technical Account Manager

Insight Global; Redmond (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking a Technical Account Manager to manage customer relationships and serve as the primary liaison between customers and internal teams. This role combines commercial account management with technical problem-solving to support business objectives, customer satisfaction, and program execution.

Responsibilities include leading customer communications, coordinating cross-functional efforts to resolve issues, and developing proposals and forecasts.

Qualifications

• Bachelor's degree in engineering preferred.
• 3–7 years of customer-facing or strategic engineering experience, or interest in a more customer-focused role.
• Experience interfacing with customers in a technical or manufacturing setting.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer schedules, quotations, forecasts, and commercial activities.
• Translate customer requirements into actionable items for engineering, operations, planning, and quality teams.
• Coordinate cross-functional efforts to resolve technical, quality, and delivery issues.
• Develop and maintain customer proposals, pricing, and forecasting information.
• Identify opportunities for account growth and support new business initiatives.
• Ensure effective communication between customers and internal stakeholders.

Skills

Customer-facing

Strategic engineering

Communication skills

ERP/MRP experience

Education

Bachelor's degree in Engineering

Tools

ERP/MRP systems

Job description

Insight Global is seeking a Technical Account Manager to manage customer relationships and serve as the primary liaison between customers and internal teams. This role combines commercial account management with technical problem-solving to support business objectives, customer satisfaction, and program execution.

Responsibilities include leading customer communications, coordinating cross-functional efforts to resolve issues, and developing proposals and forecasts.