Strategic Technical Account Manager for Client Success

GetJobSmart

Boston (MA)

On-site

USD 90,000 - 130,000

Full time

7 days ago

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Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Job summary

Quartz Grove Solutions in Boston, MA is hiring a Technical Account Manager to manage client relationships with technical teams and drive successful product implementations. This full-time role collaborates with sales, supports clients, and ensures effective use of our software products.

Ideal candidates have 5+ years in technical account management, strong communication, and project management skills. Salary is negotiable; benefits include health insurance, retirement plans with matching, and

Qualifications

Bachelor's degree in a related field (CS/Engineering/Business)
5+ years of experience in technical account management or related
Strong communication and interpersonal skills
Experience with software development and client relationship management
Familiarity with project management methodologies (Agile/Waterfall)

Responsibilities

Manage the relationship between clients and technical teams, ensuring needs are met and products implemented successfully.
Collaborate with sales to translate client requirements into technical specifications.
Oversee technical support and training for clients to maximize product use.
Provide technical guidance and strategic advice to clients.
Monitor client satisfaction and product usage to identify improvements.
Coordinate with product management and engineering to meet client needs and standards.
Represent the company at industry conferences and client meetings.
Promote brand and build strong client relationships at events.