Customer Account Manager

Integra Technologies.; Manchester (NH); On-site; USD 60,000 - 80,000; Full time

Job summary

Integra Technologies in Manchester, NH, is seeking a Customer Account Manager to serve as the strategic liaison between customers and internal teams. You will manage complex accounts, generate accurate quotations, and resolve inquiries with efficiency.

This role requires strong technical acumen, attention to detail, and the ability to thrive in a fast-paced, cross-functional environment. You will oversee the full order lifecycle, collaborate with Engineering, Quality Assurance, and Production,

Qualifications

• 3+ years of account management experience in manufacturing/electronics/tech or quality-driven industries.
• Strong understanding of technical terminology related to electronic components, materials, and prep services.
• Excellent verbal and written communication with a customer-focused demeanor.
• Strong organizational skills with ability to manage multiple priorities.
• Proven problem-solving abilities and proactive, collaborative approach.
• Ability to build relationships and influence cross-functional teams without direct authority.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and drive customer satisfaction.
• Oversee the full order lifecycle—from quote to delivery.
• Prepare precise, timely quotations based on customer specs, drawings, and internal capabilities.
• Respond promptly to inquiries about order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production to resolve technical and quality issues.
• Partner with outside sales to support strategic accounts and share updates on activity.
• Manage high-value or complex accounts and act as escalation point for issues.
• Monitor and report on quote activity, customer feedback, and account trends for planning.
• Maintain accurate records in ERP and CRM systems to support data integrity.

Skills

Account management

Client relationships

Communication

Cross-functional collaboration

Organizational skills

Problem solving

Tools

ERP systems

CRM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Manager

Professional Manchester, NH, US

3 days ago Requisition ID: 1722

Job Title: Customer Account Manager

Position Summary

The Customer Account Manager serves as a strategic liaison between customers and internal teams, ensuring a seamless experience from quotation through delivery. This role requires managing complex accounts, delivering accurate and timely quotations, and resolving inquiries and issues with efficiency and professionalism. Success in this role demands strong technical acumen, attention to detail, and the ability to thrive in a fast-paced, cross-functional environment.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, fostering long-term relationships and driving customer satisfaction.
• Oversee the complete order lifecycle—from quote generation and order entry to fulfillment and delivery.
• Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
• Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
• Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.
• Partner with the outside sales team to support strategic accounts, align priorities, and share updates on customer activity.
• Manage high-value or complex accounts, acting as an escalation point for issue resolution and ensuring timely follow-through.
• Monitor and report on quote activity, customer feedback, and account trends to inform sales and operational planning.
• Maintain accurate and up-to-date records in ERP and CRM systems to support effective account management and data integrity.

Required Qualifications

• Minimum of 3 years’ experience in account management within manufacturing, electronics, technology, or other quality-driven industries.
• Solid understanding of technical terminology related to electronic components, materials, and preparation services.
• Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities simultaneously.
• Demonstrated problem-solving abilities and a proactive, collaborative approach.
• Proven ability to build relationships and influence cross-functional teams without direct authority.

Preferred Qualifications

• Experience supporting customers in aerospace, defense, or other high-reliability sectors.
• Ability to read and interpret technical drawings, datasheets, and customer specifications.
• Familiarity with export compliance regulations, including ITAR and EAR.