Strategic IT Accounts Leader

Integris; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

401K Retirement Plan

Minimum 4 Weeks of Paid Time Off

PTO Birthday

PTO Paid Holidays

Paid Time Off for Volunteering

Short Term Disability Insurance

Long Term Disability Insurance

Life Insurance

Supplemental Insurance

Employee Assistance Program

Job summary

Integris is seeking a Strategic Account Advisor to serve as the primary relationship manager for clients, delivering strategic consultative services focused on IT experience, productivity, and security. You will work with the technical team to analyze client solutions and recommend adjustments for optimal service delivery.

You will conduct strategic business reviews, manage risk, ensure clear communication, and align products and services with client needs while driving revenue and maintaining

Qualifications

• 3–4 years of experience in customer success or account management in an ITMSP environment preferred.
• Proven ability to identify cross-sell and upsell opportunities.
• Excellent written and verbal interpersonal communication skills.
• Strong collaboration and accountability in fast-paced settings.
• Understanding of computer hardware, software, and cloud concepts.

Responsibilities

• Serve as the primary relationship manager for Integris clients, fostering positive and trusting relationships.
• Provide strategic consultative services to enhance client IT experience, productivity, and network security.
• Lead Strategic Business Reviews with clients to align technology strategy, budgets, and service metrics.
• Conduct regular risk assessments and address client satisfaction issues.
• Oversee client communications, project updates, and VIP interactions.
• Collaborate with Integris technical team to analyze operations and optimize delivery.
• Promote growth by recommending products and services that meet client needs.
• Stay informed about market trends to position Integris offerings effectively.
• Ensure accurate quotes align with forecasting and annual goals.
• Manage hardware, software, and licensing within maintenance contracts; document all activities in ConnectWise.
• Meet assigned KPIs and SLA targets; handle escalations as needed.

Skills

Customer success

Account management

Cross-sell opportunities

Upsell opportunities

Relationship management

Communication

Collaboration

De-escalation

Time management

Client advocacy

Job description

Integris is seeking a Strategic Account Advisor to serve as the primary relationship manager for clients, delivering strategic consultative services focused on IT experience, productivity, and security. You will work with the technical team to analyze client solutions and recommend adjustments for optimal service delivery.

You will conduct strategic business reviews, manage risk, ensure clear communication, and align products and services with client needs while driving revenue and maintaining