Strategic Technical Account Manager

Industry Analysts, Inc.; Bolingbrook, Northern (IL, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO 20 days

Sick days 7

Paid holidays 12+

Parental Leave

Education reimbursement

401(k) retirement

Health benefits

Job summary

Impact is seeking a Technical Account Manager to act as a trusted technical advisor for assigned managed services clients. You will provide proactive oversight, assess environments against standards, and translate findings into actionable recommendations, aligning with best practices and lifecycle planning.

You will collaborate with delivery teams and client stakeholders to ensure stability, supportability, and clear remediation paths, focusing on strategic visibility rather than day-to-day

Qualifications

• 5+ years of IT service delivery experience with managed services preferred.
• Ability to perform environment assessments and audits and identify risks and gaps.
• Experience progressing beyond support into systems engineering or project work.
• Strong client-facing communication translating technical concepts into business terms.
• Hands-on experience with Microsoft 365 and Azure environments.
• Working knowledge of networking fundamentals, endpoint management, backup, and DR.
• Familiarity with cybersecurity concepts including IAM and endpoint protection.
• Experience using MSP tools such as RMM, PSA, and documentation platforms.

Responsibilities

• Serve as the primary technical point of contact and advisor for assigned client environments.
• Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk.
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
• Identify and document risks, gaps, and improvement opportunities with clear business impact.
• Translate technical findings into actionable recommendations that support client planning and decision making.
• Partner with internal service, engineering, and project teams to route and validate remediation efforts.
• Contribute to and maintain accurate technical documentation and environment visibility.
• Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks.
• Participate in client meetings to review environment health, risks, and recommended actions.

Skills

IT service delivery

Client-facing

Systems engineering

Project work

Microsoft 365

Azure

Networking basics

Security concepts

RMM tools

Education

Bachelor’s degree in IT or CS

Tools

RMM tools

PSA tools

Documentation platforms

MS 365 & Azure tooling

Job description

Impact is seeking a Technical Account Manager to act as a trusted technical advisor for assigned managed services clients. You will provide proactive oversight, assess environments against standards, and translate findings into actionable recommendations, aligning with best practices and lifecycle planning.

You will collaborate with delivery teams and client stakeholders to ensure stability, supportability, and clear remediation paths, focusing on strategic visibility rather than day-to-day