Strategic Technical Account Manager

Impact Networking, LLC; Hammond (IN); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Gift card rewards

Custom menswear

Rolex incentive

Paid time off

Paid holidays

Parental leave

Education reimbursement

401(K) retirement plans

Health, disability, life, dental, and

Job summary

Impact Networking, LLC is hiring a Technical Account Manager (TAM) to serve as a trusted technical advisor for assigned managed services clients. You will assess client environments against standards, identify risk, and translate findings into actionable recommendations while partnering with internal teams to ensure stability and governance.

The role focuses on strategic technical visibility and planning rather than day-to-day ticket work, with collaboration across service, engineering, and

Qualifications

• 5+ years of experience in IT service delivery with managed services experience preferred.
• Ability to perform environment assessments and identify risks, gaps, and patterns.
• Experience progressing beyond support into systems engineering or project work.

Responsibilities

• Serve as the primary technical point of contact for assigned client environments.
• Conduct structured technical reviews to assess standards alignment and risk.
• Maintain visibility into infrastructure, cloud, security posture, and asset lifecycle.
• Identify risks, gaps, and opportunities with clear business impact.
• Translate findings into actionable recommendations for client planning.
• Collaborate with internal teams to validate remediation efforts.
• Maintain accurate technical documentation and environment visibility.
• Support lifecycle planning by identifying end-of-life and supportability risks.
• Participate in client meetings to review environment health and risks.

Skills

IT service delivery

Environment assessments

Systems engineering

Client-facing communication

Microsoft 365

Azure environments

Networking fundamentals

Cybersecurity concepts

MSP tools (RMM/PSA)

Bachelor’s degree (IT/CS)

Education

Bachelor’s degree in Information Technology or CS

Tools

RMM

PSA

Documentation platforms

Job description

Impact Networking, LLC is hiring a Technical Account Manager (TAM) to serve as a trusted technical advisor for assigned managed services clients. You will assess client environments against standards, identify risk, and translate findings into actionable recommendations while partnering with internal teams to ensure stability and governance.

The role focuses on strategic technical visibility and planning rather than day-to-day ticket work, with collaboration across service, engineering, and