Strategic Technical Account Manager

Impact Networking, LLC; Bolingbrook (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Gift card rewards

Custom menswear incentives

Custom Rolex incentive

Paid time off

Paid holidays

Paid parental leave

Job summary

Impact Networking, LLC is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for managed services clients. You will assess environments, identify risk, and translate findings into actionable recommendations while partnering with delivery teams to ensure stability and compliance.

In this role you will focus on strategic visibility and planning rather than day-to-day ticketing, collaborating with clients and internal teams to drive improvements and successful

Qualifications

• 5+ years in IT service delivery with managed services experience.
• Experience performing environment assessments and audits to identify patterns, risks and gaps.
• Experience progressing beyond support roles into systems engineering, implementation, or project work.
• Strong client-facing communication skills; translate technical concepts to business terms.
• Hands-on experience with Microsoft 365 and Azure environments.
• Working knowledge of networking fundamentals, endpoint management, backup and disaster recovery.
• Familiarity with cybersecurity concepts including identity, access management, and endpoint protection.
• Experience using MSP tools such as RMM, PSA, and documentation platforms.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Responsibilities

• Serve as the primary technical point of contact and advisor for assigned client environments
• Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure
• Identify and document risks, gaps, and improvement opportunities with clear business impact
• Translate technical findings into actionable recommendations that support client planning and decision making
• Partner with internal service, engineering, and project teams to route and validate remediation efforts
• Contribute to and maintain accurate technical documentation and environment visibility
• Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks
• Participate in client meetings to review environment health, risks, and recommended actions

Skills

IT service delivery

Managed services

Client-facing comms

Microsoft 365

Azure environments

Networking fundamentals

Cybersecurity concepts

MSP tools

Bachelor's degree in IT/CS

Education

Bachelor’s degree in Information Technology / Computer Science

Tools

RMM/PSA tools

Job description

Impact Networking, LLC is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for managed services clients. You will assess environments, identify risk, and translate findings into actionable recommendations while partnering with delivery teams to ensure stability and compliance.

In this role you will focus on strategic visibility and planning rather than day-to-day ticketing, collaborating with clients and internal teams to drive improvements and successful