Strategic Technical Account Manager

Sitetracker; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Sitetracker is seeking a Technical Account Manager to provide strategic guidance to our largest customers, driving adoption, retention, and services growth with end-to-end account ownership.

You will blend enterprise architecture with strategic product guidance, shaping transformations and steering customers toward measurable business outcomes. This role demands leadership across tech and business disciplines and a proactive, growth-minded mindset.

Qualifications

• Experience guiding large-scale customer transformations to measurable outcomes.
• Ability to connect product capabilities to business value and operational improvements.
• Proven track record influencing executive and cross-functional stakeholders.

Responsibilities

• Provide strategic advisory to top customers to drive adoption, retention, and services growth.
• Lead complex solution design discussions, including integrations and data flows.
• Champion organizational change management during technology implementations.
• Serve as trusted advisor guiding customers through multi-quarter architectural planning.

Skills

Strategic consulting

Value leadership

Executive stakeholder influence

Solution leadership

Growth mindset

Tools

Salesforce ecosystem

Enterprise architecture

Job description

Sitetracker is seeking a Technical Account Manager to provide strategic guidance to our largest customers, driving adoption, retention, and services growth with end-to-end account ownership.

You will blend enterprise architecture with strategic product guidance, shaping transformations and steering customers toward measurable business outcomes. This role demands leadership across tech and business disciplines and a proactive, growth-minded mindset.