Technical Account Manager, Citrix

Jobtailor

Alabama

On-site

USD 95,000 - 140,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Arrow ECS is seeking a senior technical leader to own strategic customer relationships and drive adoption of Citrix-based solutions across a portfolio of high-impact accounts.

You will coordinate with sales, engineering, and product teams to address blockers, run POC/POV cycles, and deliver executive briefings. Travel to client sites and Arrow offices may be required depending on location.

Qualifications

7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
Hands-on experience with Citrix technologies, or adjacent platforms.
Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
Strong presentation and stakeholder communication skills.
Ability to operate effectively in global, matrixed environments.
Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

Serve as the primary technical point of contact for Arrow ECS select end customers.
Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
Lead customer cadence calls and quarterly strategic reviews.
Drive solution adoption and usage aligned to assigned business goals.
Develop and execute technical adoption plans to accelerate customer time-to-value.
Identify and proactively resolve technical blockers and risks.
Support partner enablement initiatives, including workshops and technical briefings.
Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
Build and/or lead Proof of Concept (POC) / Proof of Value (POV) processes.
Host and coordinate Citrix Executive Briefings for strategic customers.
Provide product roadmap information.
Lead structured customer agendas covering product updates, environment changes, initiatives, support tickets, projects, risks, renewals, and partner updates.
Track customer satisfaction.
Transform customer engagements from reactive support to proactive partnership.
Drive retention, expansion, and long-term account growth.

Skills

Citrix Technologies

Customer Account Management

Technical Adoption Plans

Stakeholder Communication

Proactive Problem Resolution

Tools

Citrix

Sales Engineering

Professional Services

Job description

Serve as the primary technical point of contact for Arrow ECS select end customers
Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals
Build trusted relationships with technical leaders, sales leadership, and presales solution architects
Lead customer cadence calls and quarterly strategic reviews
Drive solution adoption and usage aligned to assigned business goals
Develop and execute technical adoption plans to accelerate customer time-to-value
Identify and proactively resolve technical blockers and risks
Support partner enablement initiatives, including workshops and technical briefings
Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams
Build and/or lead Proof of Concept (POC) / Proof of Value (POV) processes
Host and coordinate Citrix Executive Briefings for strategic customers
Provide product roadmap information
Lead structured customer agendas covering product updates, environment changes, initiatives, support tickets, projects, risks, renewals, and partner updates
Track customer satisfaction
Transform customer engagements from reactive support to proactive partnership
Drive retention, expansion, and long-term account growth

Requirements

7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
Hands-on experience with Citrix technologies, or adjacent platforms
Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services
Strong presentation and stakeholder communication skills
Ability to operate effectively in global, matrixed environments
Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts
For candidates in Colorado, required office attendance Tuesday, Wednesday, and Thursday at the Panorama Office site
For candidates in other states, must be able to travel to an Arrow office location as requested by Arrow leadership

Core Competencies

Demonstrates expertise in managing customer accounts and driving solution adoption through effective communication and relationship-building. Proficient in leveraging Citrix technologies to enhance customer satisfaction and achieve strategic business goals.

Highest-signal resume keywords