Enterprise Tech Strategy and Value Realization Lead

Citrix; New Jersey; On-site; USD 134,000 - 202,000; Full time

Job summary

Citrix is seeking an Account Technical Strategist to partner with enterprise customers, shaping a success roadmap and delivering measurable value across the Citrix platform. You will lead multi-product engagements, craft business-focused narratives, and coordinate cross-functional efforts to meet renewal and adoption goals.

You will travel up to 60% to customer sites and events, presenting solutions to IT leaders, directors, and executives.

Qualifications

• 8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience
• 8+ years supporting, designing, or delivering enterprise technology solutions
• Comprehensive knowledge of business value drivers for critical technology purchases
• Analytical, critical-thinking, and negotiation skills, particularly at the senior stakeholder levels
• Ability to navigate multi-faceted, sometimes ambiguous, customer problems by gathering and analyzing information to define the right approach
• Excellent written and verbal communication skills
• Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g., IT administrators, directors, business stakeholders, and executives)
• Recent experience with Citrix and/or NetScaler technologies
• Ability to travel up to 60% of the time to customer sites, corporate offices, and events

Responsibilities

• Develop strategic partnerships and relationships with your customers’ technical influencers, key decision makers, and executives
• Identify critical revenue-generating use cases our solutions support for our customers
• Assess how Citrix solutions do and can meet customers’ business priorities
• Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
• Coordinate cross-functional teams and resources to ensure customer success goals are met
• Describe the value our solutions provided at both a business and technical level in an easily understandable way
• Overcome technical and/or business objections while moving adoption and renewal cycles along the customer’s value journey
• Establish and maintain a regular cadence with key customer contacts
• Be a trusted primary point of contact for customer relationship management, and technical support concerns
• Deliver technical presentations and, when required, product demonstrations remotely or on-site
• Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables
• Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations
• Provide thought leadership on the latest industry trends and insights
• Maintain a comprehensive understanding of competitive solutions and offerings
• Contribute to the broader teams’ value creation and technical mindshare
• Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members within the discipline
• Support the wider team's growth through knowledge sharing, coaching, and mentoring of less-experienced team members

Skills

Presales experience

Enterprise technology

Stakeholder communication

Analytical thinking

Citrix/NetScaler knowledge

Travel readiness

Education

Bachelor’s Degree in Computer Science or related field

Tools

Citrix/NetScaler technologies

Job description

Citrix is seeking an Account Technical Strategist to partner with enterprise customers, shaping a success roadmap and delivering measurable value across the Citrix platform. You will lead multi-product engagements, craft business-focused narratives, and coordinate cross-functional efforts to meet renewal and adoption goals.

You will travel up to 60% to customer sites and events, presenting solutions to IT leaders, directors, and executives.