Strategic Enterprise Tech Strategist for Major Accounts

Citrix

Virginia (IL)

On-site

USD 134,000 - 202,000

Full time

14 days+

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Job summary

Citrix is seeking an Account Technical Strategist to partner with Enterprise customers and drive value through secure application delivery strategies. You will identify critical use cases, build value-driven roadmaps, and coordinate cross-functional teams to achieve adoption and renewal goals.

You will articulate business and technical value, overcome objections, and serve as a trusted advisor for executives and IT leaders.

Qualifications

8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience.
8+ years supporting, designing, or delivering enterprise technology solutions.
Comprehensive knowledge of business value drivers for critical technology purchases.
Analytical, critical-thinking, and negotiation skills, particularly at the senior stakeholder levels.
Ability to navigate multi-faceted, sometimes ambiguous, customer problems by gathering and analyzing information to define the right approach.
Excellent written and verbal communication skills.
Ability to adapt technical presentations to audiences with varying levels of technical expertise (IT admins, directors, business stakeholders, executives).
Recent experience with Citrix and/or NetScaler technologies.
Ability to travel up to 60% of the time to customer sites, offices, and events.

Responsibilities

Develop strategic partnerships and relationships with your customers’ technical influencers, key decision makers, and executives.
Identify critical revenue-generating use cases our solutions support for our customers.
Assess how Citrix solutions do and can meet customers’ business priorities.
Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions.
Coordinate cross-functional teams and resources to ensure customer success goals are met.
Describe the value our solutions provided at a business and technical level in an easily understandable way.
Overcome technical and business objections while moving adoption and renewal cycles along the customer’s value journey.
Establish and maintain a regular cadence with key customer contacts.
Be a trusted primary point of contact for customer relationship management and technical support concerns.
Deliver technical presentations and product demonstrations remotely or on-site.
Delegate and review work across complex, multi-product engagements, ensuring quality and consistency of deliverables.
Oversee and drive success criteria definition, design and build of multi-product proofs of concepts.
Provide thought leadership on latest industry trends and insights.
Maintain a comprehensive understanding of competitive solutions and offerings.
Contribute to broader teams’ value creation and technical mindshare.
Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members.