Strategic Technical Account Manager - Citrix Expert, Remote

Arrow Electronics; Lincoln (NE); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Job summary

Arrow Electronics is seeking a Citrix Technical Account Manager in Denver, CO, to transform customer engagements from reactive support to proactive partnerships. You will serve as the primary technical advisor, drive adoption, and collaborate with Sales, Citrix, and Product teams to align Citrix solutions with business goals.

The role requires 7+ years in technical roles, hands-on Citrix experience, and strong stakeholder communication across global, matrixed environments, with hybrid work

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

Technical leadership

Stakeholder communication

Global/matrixed teamwork

Accountability

Tools

Citrix technologies

Job description

Arrow Electronics is seeking a Citrix Technical Account Manager in Denver, CO, to transform customer engagements from reactive support to proactive partnerships. You will serve as the primary technical advisor, drive adoption, and collaborate with Sales, Citrix, and Product teams to align Citrix solutions with business goals.

The role requires 7+ years in technical roles, hands-on Citrix experience, and strong stakeholder communication across global, matrixed environments, with hybrid work