Strategic Technical Account Leader

HP; California; On-site; USD 74,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Flexible vacation & sick leave

Job summary

HP, Inc. seeks an experienced professional to oversee critical technology areas and customer groups, providing strategic account support and mentoring staff.

The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery across complex projects. The position requires strong technical proficiency, policy development skills, and the ability to lead Value Based Delivery plans while building internal and external partnerships.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline or commensurate experience.
• 8-10 years of work experience, preferably in HP products in Customer base, account management, or related field.
• HP Indigo knowledge and S4/S5 & Web Expertise.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization’s service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, nurturing growth.
• Acts as a trusted advisor and consultant in service delivery for customers and the organization.
• Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within escalation.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects and resolves issues while establishing policies.
• Develops and builds productive internal/external relationships and mentors lower-level employees.

Skills

Automation

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

KPIs

Operating Systems

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

Bachelor's degree or higher

Tools

HP Indigo

S4/S5 Web Expertise

Job description

HP, Inc. seeks an experienced professional to oversee critical technology areas and customer groups, providing strategic account support and mentoring staff.

The role designs support solutions, fosters customer relationships, and acts as a trusted advisor in service delivery across complex projects. The position requires strong technical proficiency, policy development skills, and the ability to lead Value Based Delivery plans while building internal and external partnerships.