Senior Technical Accounts Leader

HP Inc.; North Dakota; On-site; USD 74,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

Paid holidays

Flexible paid vacation and sick leave

Job summary

HP, Inc. is seeking an AMS Technical Group Expert to oversee critical technology areas and customer groups, provide strategic account support, and maintain advanced technical proficiency.

The role designs support solutions, mentors staff, and builds internal/external relationships while contributing to service delivery and policy development. The position emphasizes customer relationship expansion, critical project involvement, and value-based delivery planning across accounts, with strong

Qualifications

• Four-year or graduate degree in computer science, information systems, or related discipline.
• 8-10 years of work experience, preferably in HP products in customer base, account management, computer customer support, on-site customer support, mission critical, systems experience, or related field.
• HP Indigo knowledge and S4/S5 & Web expertise.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization’s service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
• Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Skills

Automation

Chemistry

Commissioning

Customer Relationship Management

Customer Support

Electrical Engineering

Electromechanics

Electronics

Environment Health And Safety

Field Service Management

Hand Tools

KPIs

Operating Systems

Preventive Maintenance

Process Improvement

Safety Standards

Technical Services

Technical Support

Technical Training

Test Equipment

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or related discipline

Job description

HP, Inc. is seeking an AMS Technical Group Expert to oversee critical technology areas and customer groups, provide strategic account support, and maintain advanced technical proficiency.

The role designs support solutions, mentors staff, and builds internal/external relationships while contributing to service delivery and policy development. The position emphasizes customer relationship expansion, critical project involvement, and value-based delivery planning across accounts, with strong