Strategic Tech Group Lead & Trusted Advisor

HP Inc.; Alpharetta (GA); On-site; USD 74,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Paid holidays

Job summary

HP, Inc. is seeking an AMS Technical Group Expert to oversee critical technology areas and customer groups, design support solutions, and mentor staff while building strong internal and external relationships in service delivery.

This role emphasizes strategic account support, value-based delivery, and leadership on complex projects, requiring advanced subject matter knowledge and the ability to advise customers and the organization alike.

Qualifications

• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.
• 8-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
• HP Indigo knowledge and S4/S5 & Web Expertise.

Responsibilities

• Oversees multiple critical or high-risk technology areas or customer groups, while integrating technical proficiency and business insight to devise customer-oriented solutions.
• Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
• Evaluates support plans based on business indicators and align them with the organization’s service solutions.
• Cultivates and expands relationships with complex and strategic customer accounts, thereby nurturing growth.
• Acts as a trusted advisor and consultant, for both customers and the organization, in service delivery, whether related to business, technology, industry, or specific applications.
• Designs and executes support solutions, leading the team’s efforts towards comprehensive solution planning, execution, and management.
• Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
• Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education

Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.

8-10 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Tools

HP Indigo knowledge

S4/S5 & Web Expertise

Job description

HP, Inc. is seeking an AMS Technical Group Expert to oversee critical technology areas and customer groups, design support solutions, and mentor staff while building strong internal and external relationships in service delivery.

This role emphasizes strategic account support, value-based delivery, and leadership on complex projects, requiring advanced subject matter knowledge and the ability to advise customers and the organization alike.