Strategic TAM: SIEM & Threat Analytics Champion

Anomali; Houston (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

Anomali is seeking a Senior Technical Account Manager to join the US Customer Success team. You will own the adoption lifecycle from onboarding to production, serving as the primary accountable owner and driving value through QBRs/EBRs with executives.

You will translate technical usage into business outcomes, guide customers on CTI and SecOps, monitor usage, build dashboards, and collaborate with Sales, Support, and Product to maximize ROI. Travel up to 25%.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; 3 years' relevant experience may substitute degree.
• 5+ years in technical customer success, solutions engineering, or similar, preferably SaaS or cybersecurity.
• Experience presenting to senior security leadership and running QBRs/ERs that link adoption to business outcomes.
• Experience with SOAR, SIEM, Firewalls, EDR/XDR, and security logs.

Responsibilities

• Serve as a platform power user to help customers achieve success with Anomali technology.
• Own adoption lifecycle from onboarding to production maturity and drive renewal/expansion.
• Lead QBRs/ERs with director/CISO-level stakeholders, translating usage into business value.
• Identify risks and opportunities from usage data and stakeholder relationships.
• Provide guidance on CTI/SecOps and advise on best practices for ROI.
• Collaborate with Sales, Support, Engineering, and Product to ensure exceptional customer experience.
• Travel up to 25% of the time; operate without visa sponsorship requirements.

Skills

Customer-focused

Executive communication

Technical sales alignment

CTI/SecOps knowledge

SIEM/EDR/XDR familiarity

Cross-functional collaboration

Gainsight/Salesforce/JIRA experience

Education

Bachelor's degree in CS/Engineering

Tools

Gainsight

Salesforce

JIRA

SIEM (Splunk/QRadar)

Job description

Anomali is seeking a Senior Technical Account Manager to join the US Customer Success team. You will own the adoption lifecycle from onboarding to production, serving as the primary accountable owner and driving value through QBRs/EBRs with executives.

You will translate technical usage into business outcomes, guide customers on CTI and SecOps, monitor usage, build dashboards, and collaborate with Sales, Support, and Product to maximize ROI. Travel up to 25%.