Senior Technical Account Manager, SIEM & SecOps (Remote)

Anomali

Northern (KY)

Hybrid

USD 150,000 - 180,000

Full time

9 days ago

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Job summary

Anomali is seeking a Senior Technical Account Manager (TAM) to lead the customer adoption journey from onboarding to production maturity. You will pair technical fluency with executive presence to build lasting relationships with senior security leaders and drive QBRs/EBRs that translate usage into business value.

You will advise on CTI/SecOps, monitor usage, create dashboards, and provide ROI insights while coordinating with engineering, product, and sales to ensure an exceptional customer

Qualifications

Bachelor's degree in CS, Eng, or related field.
5+ years in technical customer success or related SaaS roles in cybersecurity.
Proven experience presenting to senior security leaders (Director/VP/CISO).
Expertise with SIEM products (Splunk, QRadar, Arcsight, etc.).
Strong networking knowledge and OS familiarity.

Responsibilities

Serve as an Anomali Platform power user.
Own and drive the customer's adoption lifecycle from onboarding to full production maturity.
Plan and lead QBRs/ERs with executive stakeholders.
Identify renewal risk signals from usage data and relationships.
Address customer requests; proactively resolve issues.
Collaborate with cross-functional teams to ensure success.

Skills

Executive communication

Customer success leadership

Security operations knowledge

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Splunk

QRadar

Arcsight

Gainsight

Salesforce

JIRA

Job description

You will advise on CTI/SecOps, monitor usage, create dashboards, and provide ROI insights while coordinating with engineering, product, and sales to ensure an exceptional customer

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