Senior TAM - SIEM & Security Analytics (Remote US)

Anomali; New York (NY); Remote; USD 150,000 - 180,000; Full time

Job summary

Anomali seeks a Senior Technical Account Manager to join the US Customer Success team. The TAM owns the customer adoption journey—from onboarding to full production use—combining CTI and SecOps expertise with executive presence to drive QBRs/EBRs and renewals.

You will monitor usage, build dashboards, provide best-practice guidance, and coordinate with Onboarding Engineers, Support, Engineering, Product, and Sales to ensure exceptional outcomes.

Qualifications

• 5+ years in technical customer success or similar roles in SaaS or security.
• Experience presenting to senior security leadership (Director/VP/CISO) and running QBRs/ERs that connect adoption to business outcomes.
• Strong customer-first mindset and communication skills.
• Experience with enterprise SecOps and threat intel domains.

Responsibilities

• Serve as the Anomali Platform power user and drive customer success with the technology.
• Own and drive the adoption lifecycle from onboarding through full production maturity.
• Plan and lead QBRs/EBRs with senior stakeholders and translate usage into business value.
• Identify renewal risk signals and surface them to partners.
• Address customer requests; proactively resolve issues.
• Provide tactical guidance to ensure successful usage and adoption.
• Collaborate with Onboarding Engineers, Support, Engineering, Product, and Sales to ensure a superior customer experience.

Skills

Customer success

Security leadership

SOAR

SIEM

EDR/XDR

Networking fundamentals

Executive engagement

Multistakeholder leadership

Education

Bachelor's in CS/Engineering or related field

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali seeks a Senior Technical Account Manager to join the US Customer Success team. The TAM owns the customer adoption journey—from onboarding to full production use—combining CTI and SecOps expertise with executive presence to drive QBRs/EBRs and renewals.

You will monitor usage, build dashboards, provide best-practice guidance, and coordinate with Onboarding Engineers, Support, Engineering, Product, and Sales to ensure exceptional outcomes.