Remote Senior TAM – SIEM & Security Analytics

Anomali

Atlanta (GA)

Hybrid

USD 120,000 - 180,000

Full time

9 days ago

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Job summary

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the customer adoption journey from onboarding to full production use, pairing deep CTI and SecOps knowledge with executive presence to build trust with directors and CISOs.

You will monitor usage, deliver custom dashboards, advise on best practices, and drive ROI while coordinating with Sales, Engineering, and product teams to ensure success across all stages of the customer lifecycle.

Qualifications

Bachelor's degree required; 3 years of relevant experience may substitute.
5+ years in technical customer success, solutions engineering, or similar roles, preferably SaaS and cybersecurity.
Proven track record presenting to senior security leadership (Director/VP/CISO) and running QBRs/ERs.
Experience with SecOps, threat intel, and cybersecurity architectures including SOAR, SIEM, EDR/XDR.
Expertise with at least one SIEM product (e.g., Splunk, QRadar, ArcSight).

Responsibilities

Serve as the main accountable owner of the customer's adoption lifecycle from onboarding to full production maturity.
Plan and lead QBRs/EBRs with high-level stakeholders, translating usage into business value.
Identify renewal/expansion signals from usage and relationships.
Provide technical guidance to maximize product adoption and ROI.
Collaborate with Sales, Onboarding, Support, and Engineering to ensure an exceptional customer experience.
Monitor customer health, track key metrics, and communicate outcomes to stakeholders.