Senior TAM - SIEM & SecOps Analytics (Remote US)

Anomali; Washington (District of Columbia); Remote; USD 150,000 - 180,000; Full time

Job summary

Anomali, a leader in intelligence-native security platforms, seeks a Senior Technical Account Manager to guide US customers from onboarding through production use, pairing CTI and SecOps expertise with executive presence to build trust with CISOs and analysts.

You will own the adoption lifecycle, run QBRs/ERs, monitor utilization, provide best-practice guidance, and collaborate with Onboarding, Support, Engineering, Product, and Sales to deliver measurable ROI and renewals.

Qualifications

• Bachelor's degree in CS/Engineering or related field; 3+ years of relevant experience may be considered in lieu of degree.
• 5+ years in a technical customer success or related role, preferably in SaaS or tech with cybersecurity focus.
• Experience with SIEM/SOAR/EDR-XDR and security controls & logs; expertise with at least one SIEM product.

Responsibilities

• Own and drive the adoption lifecycle from onboarding through full production maturity.
• Plan and lead QBRs/ERs with senior stakeholders, translating technical usage into business value and security outcomes.
• Identify renewal/expansion signals from usage data and stakeholder relationships; surface to CSM/AE.
• Address customer requests; proactively identify and resolve issues; provide guidance to ensure successful usage and adoption.
• Collaborate with Onboarding, Support, Engineering, Product, and Sales to deliver a premier customer experience.

Skills

Senior TAM experience

Executive presence with security领导

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali, a leader in intelligence-native security platforms, seeks a Senior Technical Account Manager to guide US customers from onboarding through production use, pairing CTI and SecOps expertise with executive presence to build trust with CISOs and analysts.

You will own the adoption lifecycle, run QBRs/ERs, monitor utilization, provide best-practice guidance, and collaborate with Onboarding, Support, Engineering, Product, and Sales to deliver measurable ROI and renewals.