Remote Senior TAM SIEM & Security Analytics

Anomali; St. Louis (MO); Remote; USD 120,000 - 180,000; Full time

Job summary

Anomali seeks a Senior Technical Account Manager to join the US Customer Success team. You will own the customer adoption journey from onboarding to production, pairing deep technical fluency with executive presence to build trusted relationships with analysts, directors, and CISOs.

Monitor usage, build dashboards, guide CTI/SecOps, and drive QBRs/EBRs. Collaborate with Sales, Engineering, and Product to ensure value realization and renewal opportunities.

Qualifications

• Bachelors in CS/engineering or related field, with relevant experience accepted in lieu of degree.
• At least 5+ years in technical customer success or related roles in SaaS or security.
• Experience presenting to senior security leaders and running QBRs/ERs.
• Strong knowledge of cybersecurity tech and architectures including SOAR/SIEM/EDR.
• Proven ability to build trust with executives and manage multi-stakeholder projects.

Responsibilities

• Serve as an Anomali Platform power user to drive customer success.
• Own the adoption lifecycle from onboarding to full production maturity.
• Plan and lead QBRs/EBRs with senior stakeholders, showing business value.
• Identify renewal/expansion signals from usage data and relationships.
• Address customer technical requests and proactively resolve issues.
• Provide guidance to ensure successful usage and adoption of the platform.
• Manage customer expectations and maintain accountability.
• Advocate for customers and act as internal champion.
• Promote customer advocacy and best practices.
• Track account metrics and report progress to stakeholders.
• Collaborate with Onboarding Engineers for smooth transitions.
• Work with Technical Support to accelerate issue resolution.
• Coordinate with Engineering to resolve customer-reported issues.
• Partner with Sales to drive exceptional customer experiences.
• Engage Product Management to push customer feature requests.

Skills

Senior security leadership engagement

Technical customer success

QBRs/ERs experience

Cross-functional collaboration

Executive communication

Security domain knowledge

Education

Bachelor's degree in Computer Science, Engineering, or a related field

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali seeks a Senior Technical Account Manager to join the US Customer Success team. You will own the customer adoption journey from onboarding to production, pairing deep technical fluency with executive presence to build trusted relationships with analysts, directors, and CISOs.

Monitor usage, build dashboards, guide CTI/SecOps, and drive QBRs/EBRs. Collaborate with Sales, Engineering, and Product to ensure value realization and renewal opportunities.