Remote Senior TAM — SIEM & Security Analytics

Anomali; San Diego (CA); Remote; USD 150,000 - 180,000; Full time

Job summary

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the customer adoption lifecycle end-to-end, from onboarding through full production use, pairing deep CTI and SecOps knowledge with executive presence to drive value.

You will advocate for customers, build strong relationships with analysts, directors, and CISOs, and lead QBRs/EBRs while coordinating with cross-functional teams to ensure delight and renewal opportunities.

Qualifications

• 5+ years in technical customer success or related role, preferably in SaaS/cybersecurity.
• Experience presenting to senior security leadership and leading QBRs/ERs.
• Customer-centric mindset with ability to translate adoption into business outcomes.

Responsibilities

• Serve as the primary owner of the customer adoption lifecycle from onboarding to production.
• Plan and lead QBRs/EBRs with CISO-level stakeholders to demonstrate value and security outcomes.
• Identify expansion/renewal signals from usage data and escalate as needed.
• Provide technical guidance to ensure effective use of Anomali platform.
• Collaborate with Sales, Product, and Support to maximize customer success.

Skills

Executive communication

Customer success leadership

CTI & SecOps understanding

Threat intel experience

Security analytics

Education

Bachelor's degree in CS/Engineering

Tools

Gainsight

Salesforce

JIRA

Job description

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the customer adoption lifecycle end-to-end, from onboarding through full production use, pairing deep CTI and SecOps knowledge with executive presence to drive value.

You will advocate for customers, build strong relationships with analysts, directors, and CISOs, and lead QBRs/EBRs while coordinating with cross-functional teams to ensure delight and renewal opportunities.