Senior TAM: SIEM & Security Analytics (Remote US)

Anomali; Seattle (WA); Remote; USD 150,000 - 180,000; Full time

Job summary

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the adoption lifecycle end-to-end, from onboarding through full production use, building strong relationships with analysts, directors, and CISOs.

You will monitor usage, provide technical guidance, create dashboards, and drive ROI & value while coordinating with Onboarding, Support, Engineering, and Sales to ensure customer success.

Qualifications

• Proven experience presenting to and building trust with senior security leadership (Director/VP/CISO).
• 5+ years in a technical customer success or related role in SaaS/tech with cybersecurity knowledge.
• Experience with SOC/Threat Intel and enterprise accounts; ability to connect adoption to business outcomes.

Responsibilities

• Own and drive the customer's adoption lifecycle from onboarding through production maturity.
• Plan and lead QBRs/ERs with senior stakeholders; translate usage into business value and security outcomes.
• Identify renewal/expansion signals from usage data and stakeholder relationships.
• Address technical requests; proactively identify and resolve issues.
• Collaborate with Sales to ensure an exceptional customer experience and with Product for feature requests.

Skills

Executive engagement

Customer-first mindset

Cross-functional collaboration

Clear communication

Travel readiness

Education

Bachelor's degree in Computer Science/Engineering or related field

Tools

Gainsight

Salesforce

JIRA

Splunk

Job description

Anomali is seeking a Senior Technical Account Manager (TAM) to join the US Customer Success team. You will own the adoption lifecycle end-to-end, from onboarding through full production use, building strong relationships with analysts, directors, and CISOs.

You will monitor usage, provide technical guidance, create dashboards, and drive ROI & value while coordinating with Onboarding, Support, Engineering, and Sales to ensure customer success.