Strategic TAM — AI Edge Cloud Customer Success

Zadara; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Zadara is seeking a Senior Technical Account Manager (TAM) in the United States to guide customers through their technical journey, collaborating with engineering, support, and product teams. The TAM will proactively identify improvements, address challenges, and ensure long-term customer satisfaction with a focus on cloud solutions and high-touch support.

The role emphasizes strong ownership, accountability, and urgency, maintaining constant engagement with customers and complementing standard

Qualifications

• 7+ years of related experience in tech consulting, customer success, or solution architecture.

Responsibilities

• Act as primary post-sale customer contact for priority customers.

Skills

Japanese fluency

English proficiency

Legal work status

Relationship management

Enterprise customer management

Tools

AWS

Azure

Google Cloud

VMware

Job description

Zadara is seeking a Senior Technical Account Manager (TAM) in the United States to guide customers through their technical journey, collaborating with engineering, support, and product teams. The TAM will proactively identify improvements, address challenges, and ensure long-term customer satisfaction with a focus on cloud solutions and high-touch support.

The role emphasizes strong ownership, accountability, and urgency, maintaining constant engagement with customers and complementing standard