Strategic Cloud TAM — AI-Driven Enterprise Support

Amazon Inc.; Dallas (TX); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for enterprise clients. You will guide adoption of AWS services across compute, storage, databases, and AI/GenAI, and collaborate with senior leadership on incidents, trade-offs, and risk management.

This TAM role emphasizes strategic guidance, proactive health of customer environments, and strong cross-team collaboration with engineers and service teams.

Qualifications

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three or more areas (compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications) in a distributed systems environment.
• Experience with AWS services or other cloud offerings is preferred.

Responsibilities

• Not directly hands-on in the customer's environment; you work with engineers to see issues through to resolution.
• Proactively craft and execute strategies to drive customers' adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to plan and build solutions using best practices.

Skills

Technical engineering

Distributed systems troubleshooting

AWS services familiarity

Education

Bachelor's degree

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to act as the principal technical advisor and voice of the customer for enterprise clients. You will guide adoption of AWS services across compute, storage, databases, and AI/GenAI, and collaborate with senior leadership on incidents, trade-offs, and risk management.

This TAM role emphasizes strategic guidance, proactive health of customer environments, and strong cross-team collaboration with engineers and service teams.