SaaS Account Manager - SMB Growth & Retention (Hybrid)

Rippling (Netherlands); Chicago (IL); Hybrid; USD 125,000 - 130,000; Full time

Job summary

Rippling is seeking a self-driven, growth-minded account manager to join our hybrid-remote US-based Account Management team. You will own relationships with your customers and guide them in optimizing Rippling's back-office HR products and solutions.

You will navigate complex issues, lead initiatives in your book to meet objectives for adoption, retention, and revenue growth in our SMB segment.

Qualifications

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant).
• Competitive and creative drive to win over customers and think outside the box to get a deal done.

Responsibilities

• Proactively engage customers in your book via key lifecycle events: 'go live', benefits renewal, executive business reviews, contract renewal, etc.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
• Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings
• Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship
• Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets
• Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting
• Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments
• Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling product adoption

Skills

SaaS account management

Quota attainment

Consultative selling

Relationship management

Structured sales process

Job description

Rippling is seeking a self-driven, growth-minded account manager to join our hybrid-remote US-based Account Management team. You will own relationships with your customers and guide them in optimizing Rippling's back-office HR products and solutions.

You will navigate complex issues, lead initiatives in your book to meet objectives for adoption, retention, and revenue growth in our SMB segment.