Strategic SMB Account Manager: Solutions & Growth

HP; Rio Rancho (NM); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Parental leave (4-12 weeks)

Holidays (13 paid)

Paid vacation and sick leave

Job summary

HP is seeking an experienced Inside Sales professional to engage with customers, handle inquiries, and drive sales of products, services, and solutions while nurturing client relationships.

The role emphasizes advanced solution-based selling, strategic collaboration, and cross-functional teamwork to optimize sales outcomes and elevate team performance.

Ideal candidates bring 6–8 years in inside or tele sales, a GED or higher, and proficiency with Salesforce to manage accounts and opportunities.

Qualifications

• High School Diploma/GED or commensurate work experience.
• Typically has 6-8 years of related work experience in inside sales or tele sales, or a related field.

Responsibilities

• Handles customer request calls adeptly and sells products, services, and solutions to the installed customer base.
• Addresses complex customer inquiries by offering multi-product/service solutions.
• Manages key accounts, nurtures relationships, and identifies growth opportunities.
• Maintains understanding of products, services, and industry trends for accurate communication.
• Navigates complex negotiations and high-value sales opportunities.
• Collaborates with cross-functional teams to optimize the sales process and customer experience.
• Provides inputs to Sales Representatives on market trends and opportunities.
• Analyzes performance metrics to identify trends and opportunities for improvement.
• Contributes to development of sales strategies with management and cross-functional teams.
• Trains and coaches other lower-level representatives.

Skills

Solution-based selling

Complex negotiations

Strategic collaboration

Account management

Cross-functional teamwork

Business development

Sales forecasting

CRM (customer relationship management)

Phone sales

Upselling

Cold calling

Selling techniques

Product knowledge

Sales process

Sales strategy

Education

High School Diploma/GED or commensurate experience

Tools

Salesforce

Job description

HP is seeking an experienced Inside Sales professional to engage with customers, handle inquiries, and drive sales of products, services, and solutions while nurturing client relationships.

The role emphasizes advanced solution-based selling, strategic collaboration, and cross-functional teamwork to optimize sales outcomes and elevate team performance.

Ideal candidates bring 6–8 years in inside or tele sales, a GED or higher, and proficiency with Salesforce to manage accounts and opportunities.