Strategic SMB Account Manager – Growth & Solutions

UKG; Trenton (NJ); On-site; USD 90,000 - 95,000; Full time

Job summary

UKG is seeking an SMB Customer Account Manager to grow and manage customer relationships, identify upsell opportunities, and expand the partnership across assigned accounts. You will develop proposals, stay current on UKG products, and collaborate with stakeholders to drive measurable customer impact.

The role requires 2+ years in related fields, 1 year in software/tech, and the ability to travel up to 25% for face-to-face interactions and industry events.

Qualifications

• 2+ years in account management, sales, customer success, or related field
• Minimum of 1 year experience in the technology/software industries
• Ability to travel for face-to-face customer interactions and industry events

Responsibilities

• Grow customer accounts by building trusted relationships and identifying upsell opportunities
• Create customer value by maintaining product knowledge and developing Annual Account Plans
• Protect and expand the partnership by monitoring account health and collaborating on Save Plans
• Engage marketing-qualified leads within 24 hours

Skills

Account management

Sales

Customer success

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

UKG is seeking an SMB Customer Account Manager to grow and manage customer relationships, identify upsell opportunities, and expand the partnership across assigned accounts. You will develop proposals, stay current on UKG products, and collaborate with stakeholders to drive measurable customer impact.

The role requires 2+ years in related fields, 1 year in software/tech, and the ability to travel up to 25% for face-to-face interactions and industry events.