Customer Growth Manager — Solutions & Upsell

UKG; Olympia (WA); On-site; USD 90,000 - 95,000; Full time

Job summary

UKG is seeking an SMB Customer Account Manager to grow strategic relationships and expand the value of the UKG partnership across assigned accounts. You will manage customer relationships, identify upsell opportunities, and develop tailored HCM and Payroll proposals in a consultative selling environment.

The role requires 2+ years in account management or related fields, experience in tech/software, and travel up to 25%.

Qualifications

• 2+ years successful experience in account management, sales, customer success, ERM or a related field.
• Minimum of 1 year experience in the technology/software industries.
• Ability to travel for face-to-face customer interactions and industry events.

Responsibilities

• Grow customer accounts by building trusted relationships and identifying opportunities.
• Create customer value by understanding UKG products and developing tailored proposals.
• Protect and expand the partnership through account plans and quarterly reviews.

Skills

Excellent communication

Interpersonal skills

Proficient in Salesforce

Thrives in fast-paced environment

Prioritize and multi-task

Verbal and written communication

Articulate value proposition

Experience in digital advertising / ad

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

UKG is seeking an SMB Customer Account Manager to grow strategic relationships and expand the value of the UKG partnership across assigned accounts. You will manage customer relationships, identify upsell opportunities, and develop tailored HCM and Payroll proposals in a consultative selling environment.

The role requires 2+ years in account management or related fields, experience in tech/software, and travel up to 25%.