Strategic SMB Account Manager

UKG; United States; On-site; USD 90,000 - 95,000; Full time

Job summary

UKG is seeking an SMB Customer Account Manager to grow and nurture our customer relationships, expand the value of the UKG partnership, and create tailored HCM and Payroll proposals. You’ll manage accounts with a consultative approach, uncover opportunities, and build strong, measurable outcomes for customers.

You will drive revenue through upsells, coordinate with Sales Operations and Marketing, and maintain a robust pipeline while traveling up to 25% for customer engagements and industry

Qualifications

• 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
• Minimum of 1 year experience in the technology/software industries.
• Ability to travel for face-to-face customer interactions and industry events.

Responsibilities

• Grow customer accounts by building trusted relationships through regular interactions, industry events, and conferences.
• Identify upsell and cross-sell opportunities and develop proposals aligned to customer needs.
• Run strategic sales campaigns to drive pipeline and bookings across assigned accounts.
• Maintain accurate account contacts, sentiment, and rolling four-quarter pipeline data in SFDC.

Skills

Communication

Interpersonal skills

Multitasking

Time management

Sales acumen

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Job description

UKG is seeking an SMB Customer Account Manager to grow and nurture our customer relationships, expand the value of the UKG partnership, and create tailored HCM and Payroll proposals. You’ll manage accounts with a consultative approach, uncover opportunities, and build strong, measurable outcomes for customers.

You will drive revenue through upsells, coordinate with Sales Operations and Marketing, and maintain a robust pipeline while traveling up to 25% for customer engagements and industry