Executive Partner, Strategic Customer Growth

UKG; Dover (DE); Vor Ort; EUR 146.000 - 209.000; Vollzeit

Zusammenfassung

UKG is seeking a Managing Partner, Strategic Customer Team to maximize value from UKG's most important customer relationships. You will work at the intersection of business strategy, executive engagement, and enterprise execution to accelerate outcomes and expand strategic partnerships.

You will lead multi-year account strategies, mobilize cross-functional teams, and drive executive governance while partnering with sales, product, and services to realize measurable customer value.

Qualifikationen

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• GTM Experience in Manufacturing, retail or Healthcare desired.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Proven ability to build trusted advisor relationships with C-suite executives and influence enterprise business strategy, transformation initiatives, and strategic investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and business growth plans.
• Demonstrated ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams around customer outcomes.
• Strong executive communication, facilitation, negotiation, and presentation skills, with experience leading executive business reviews and governance forums.
• Demonstrated business acumen with the ability to translate customer objectives into actionable strategies that deliver measurable business value.

Aufgaben

• Drive Strategic Customer Growth: Lead the long-term strategy for a portfolio of UK's most strategic customer relationships, focused on increasing customer value, retention, and sustainable revenue growth.
• Drive Strategic Customer Growth: Develop and execute multi-year account strategies that align customer priorities with UKG capabilities and investments.
• Drive Strategic Customer Growth: Identify opportunities to expand UKG's strategic footprint by connecting objectives with new capabilities and transformation initiatives.
• Drive Strategic Customer Growth: Continuously assess health, priorities, and growth opportunities to shape account strategy.
• Deliver Customer Outcomes: Partner with executive stakeholders to define measurable business outcomes and success criteria.
• Deliver Customer Outcomes: Establish governance frameworks and executive operating rhythms for accountability and progress.
• Deliver Customer Outcomes: Champion value realization by ensuring meaningful results and ROI.
• Deliver Customer Outcomes: Identify and mitigate strategic risks that could impact outcomes or growth.
• Build Executive Partnerships: Develop trusted relationships with C-suite executives and senior leaders.
• Build Executive Partnerships: Facilitate executive reviews, planning sessions, transformation discussions, and governance meetings.
• Build Executive Partnerships: Position UKG as a long-term strategic advisor by aligning priorities with UKG's vision and expertise.
• Build Executive Partnerships: Expand executive engagement across multiple buying centers to strengthen partnership.
• Orchestrate Enterprise Execution: Mobilize cross-functional teams to execute against strategic priorities.
• Orchestrate Enterprise Execution: Align sponsors and stakeholders around commitments and transformation initiatives.
• Orchestrate Enterprise Execution: Remove barriers that impede customer success and progress.
• Orchestrate Enterprise Execution: Lead executive escalations requiring coordination and sponsorship.
• Partner Across the Go-to-Market Organization: Work with Enterprise Account Executives to align long-term strategy with commercial priorities.
• Partner Across the Go-to-Market Organization: Create alignment that accelerates growth and executive engagement.
• Partner Across the Go-to-Market Organization: Collaborate with Product, Services, and Customer Success to influence roadmap and investments.
• Partner Across the Go-to-Market Organization: Share customer insights to inform UKG's GTM and innovation priorities.

Kenntnisse

Enterprise software

Executive relationships

GTM strategy

Multi-year plans

Cross-functional leadership

Transformations

Negotiation

Jobbeschreibung

UKG is seeking a Managing Partner, Strategic Customer Team to maximize value from UKG's most important customer relationships. You will work at the intersection of business strategy, executive engagement, and enterprise execution to accelerate outcomes and expand strategic partnerships.

You will lead multi-year account strategies, mobilize cross-functional teams, and drive executive governance while partnering with sales, product, and services to realize measurable customer value.