Strategic SMB Account Leader

Traveltechessentialist; Chicago (IL); On-site; USD 95,000 - 128,000; Full time

Benefits offered by this job

Equity ownership

20 vacation days

12 public holidays

Health insurance options

401(k) with company match

Relocation support

Work from Anywhere days

Job summary

Perk in Chicago invites a Senior Account Manager to own strategic SMB portfolios, driving satisfaction, retention, and expansion within a fast-growing customer base. You’ll build multi-threaded relationships with executives and translate data into actions that grow ROI across the Perk platform.

In this role you’ll lead QBRs, collaborate with Sales, Product and Customer Support, and design scalable processes to scale the team while maintaining a high-touch, customer-first approach.

Qualifications

• 3+ years in B2B Account Management or Customer Success with SaaS experience.
• Ability to hit retention and expansion targets.
• Strong communication and data storytelling skills.

Responsibilities

• Strategic Portfolio Ownership with top SMB customers.
• Drive consultative growth and upsell opportunities.
• Lead data-driven QBRs and reporting frameworks.
• Advocate for product adoption to maximize ROI.
• Collaborate with Sales, Product, and Customer Support on roadmaps.
• Balance high-touch management with internal process improvements.

Skills

Account Management

SaaS

Customer Success

Data Analysis

Presentation Skills

English Fluency

Tools

Excel

BI Tools

Job description

Perk in Chicago invites a Senior Account Manager to own strategic SMB portfolios, driving satisfaction, retention, and expansion within a fast-growing customer base. You’ll build multi-threaded relationships with executives and translate data into actions that grow ROI across the Perk platform.

In this role you’ll lead QBRs, collaborate with Sales, Product and Customer Support, and design scalable processes to scale the team while maintaining a high-touch, customer-first approach.