SMB Account Manager – Growth & Strategic Partnerships

Perk; Boston (MA); Hybrid; USD 61,000 - 83,000; Full time

Benefits offered by this job

Competitive compensation and equity in

Generous vacation days

Medical, dental, vision coverage

401k with company matching

Wellhub gym benefit

Parental leave

Global presence

Hybrid working style

Perk events

Learning and development

Mental health support

Volunteer time

Work from anywhere allowance

Job summary

Perk, based in Boston, is seeking an Account Manager to join the North American Account Management Team. You will own a portfolio of SMB customers, drive engagement, uncover growth opportunities, and help customers maximize value from Perk.

You will build relationships with key stakeholders, deliver business reviews, and collaborate with internal teams to ensure smooth product integrations and scalable support.

Qualifications

• Relevant account management or customer success experience.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritization and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyze and translate data for your customers.

Responsibilities

• Own a portfolio of SMB customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Develop strong relationships with your clients that will shape their business travel programs.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritize your time in order to maximize impact in key business areas.

Skills

Account management

Presentation skills

Relationship building

Prioritization

Data analysis

Job description

Perk, based in Boston, is seeking an Account Manager to join the North American Account Management Team. You will own a portfolio of SMB customers, drive engagement, uncover growth opportunities, and help customers maximize value from Perk.

You will build relationships with key stakeholders, deliver business reviews, and collaborate with internal teams to ensure smooth product integrations and scalable support.