Growth-Focused SMB Account Manager

TravelPerk; Boston (MA); On-site; USD 72,000 - 84,000; Full time

Benefits offered by this job

Equity

Vacation days

Medical/Dental/Vision

401k matching

Wellhub gym benefit

Adoption benefits

Hybrid work

Learning & development

Mental health support

Volunteer days

Work from anywhere

Job summary

TravelPerk is hiring an Account Manager to lead a portfolio of SMB customers in the North American market, driving engagement, expansion, and value realization. You’ll synthesize client insights, collaborate with product teams, and present health checks to senior stakeholders.

You’ll partner with customers to maximize Perk usage, identify opportunities, and deliver tailored reviews. A strong emphasis on relationship-building and data-driven decisions underpins success in a fast-growing travel

Qualifications

• Relevant account management or customer success experience.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritization and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyze and translate data for your customers.

Responsibilities

• Own a portfolio of SMB customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and leverage this information to ensure that the customer maximizes their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products to meet & exceed quarterly targets of up-selling and cross-selling.
• Develop strong relationships with your clients that will shape their business travel programs.
• Identify common problems within each account and develop strategies to solve issues in a timely manner while creating methods to ensure long term solutions.
• Act as a key contact between internal Perk teams and the Account Management Team to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritize your time to maximize impact in key business areas.

Skills

Account management

Customer success

Presentation

Data analysis

Time management

Job description

TravelPerk is hiring an Account Manager to lead a portfolio of SMB customers in the North American market, driving engagement, expansion, and value realization. You’ll synthesize client insights, collaborate with product teams, and present health checks to senior stakeholders.

You’ll partner with customers to maximize Perk usage, identify opportunities, and deliver tailored reviews. A strong emphasis on relationship-building and data-driven decisions underpins success in a fast-growing travel