Senior SMB Account Manager – Growth & Strategy (Hybrid)

Traveltechessentialist; Boston (MA); Hybrid; USD 95,000 - 123,000; Full time

Benefits offered by this job

Equity ownership

20 vacation days

12 public holidays

Multiple medical plans + HSA

401(k) with company match

Relocation support

Parental leave

Job summary

Perk, a fast‑growing travel and spend management platform, seeks a Senior Account Manager to lead strategic SMB partnerships and drive satisfaction, retention, and expansion. You will manage a high-value portfolio, build executive relationships, and design scalable solutions in a fast-paced, hyper-growth environment.

You will own data‑driven QBRs, advocate for product adoption, and collaborate with Sales, Product, and Customer Support to scale the team and optimize customer outcomes.

Qualifications

• 3+ years in B2B Account Management or Customer Success (SaaS preferred).
• Exceptional presentation skills and the ability to translate data into a narrative.
• Comfortable using Excel/BI tools to prove value.
• Growth mindset and ability to thrive in hyper-growth environments.
• Native-level English fluency; additional European languages are a plus.

Responsibilities

• Own a high-value SMB portfolio with multi-threaded relationships at executive levels.
• Drive consultative growth, upsell and expansion opportunities.
• Use data analytics to conduct QBRs and create templated reporting for the team.
• Advocate for the product, driving adoption of new features for ROI.
• Identify friction points and design scalable, long-term improvements.
• Collaborate across Sales, Product, and Customer Support for seamless rollouts.
• Balance high-touch management with internal projects to boost efficiency.

Skills

Account management

Communication

Analytical skills

Growth mindset

English fluency

Data storytelling

Tools

Excel

BI tools

Job description

Perk, a fast‑growing travel and spend management platform, seeks a Senior Account Manager to lead strategic SMB partnerships and drive satisfaction, retention, and expansion. You will manage a high-value portfolio, build executive relationships, and design scalable solutions in a fast-paced, hyper-growth environment.

You will own data‑driven QBRs, advocate for product adoption, and collaborate with Sales, Product, and Customer Support to scale the team and optimize customer outcomes.