Senior SMB Account Manager - Strategic Growth & Equity

TravelPerk; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Equity ownership

20 vacation days + 12 holidays

Medical plans with company contrib.

401(k) with company match

Life & disability coverage

Relocation support

Volunteer time off

Job summary

Perk is seeking a Senior Account Manager to join our fast-growing Account Management Team in Boston. You will drive satisfaction, retention, and expansion within your SMB portfolio, navigating a fast-paced environment with a hands-on, roll-up-your-sleeves attitude.

You’ll design frameworks to scale the team, leverage data analytics for Quarterly Business Reviews, and act as a product advocate to maximize ROI for clients.

Qualifications

• 3+ years in B2B Account Management or Customer Success (SaaS).
• Exceptional presentation skills and ability to translate data for stakeholders.
• Analytical rigor using Excel/BI tools to prove value.
• Growth mindset in a hyper-growth environment with ambiguity as an opportunity.
• Native-level fluency in English; additional European languages are a plus.

Responsibilities

• Own a high-value SMB portfolio and build multi-threaded relationships with stakeholders.
• Drive growth by identifying upsell and expansion opportunities beyond transactions.
• Perform Quarterly Business Reviews with templated reporting for the team.
• Advocate for clients on the product roadmap and feature adoption.
• Identify friction points and design scalable, long-term solutions.
• Collaborate across Sales, Product, and Customer Support for seamless rollouts.
• Balance high-touch management with internal projects to boost team efficiency.

Skills

Strategic portfolio ownership

Consultative growth

Data-driven storytelling

Product advocacy

Cross-functional leadership

Operational excellence

Tools

Excel/BI tools

Job description

Perk is seeking a Senior Account Manager to join our fast-growing Account Management Team in Boston. You will drive satisfaction, retention, and expansion within your SMB portfolio, navigating a fast-paced environment with a hands-on, roll-up-your-sleeves attitude.

You’ll design frameworks to scale the team, leverage data analytics for Quarterly Business Reviews, and act as a product advocate to maximize ROI for clients.