Growth-Focused SMB Account Manager | Hybrid

Traveltechessentialist; Boston (MA); On-site; USD 72,000 - 96,000; Full time

Benefits offered by this job

Equity

Generous vacation

Medical, dental, vision

401k with company matching

HSA/FSA plan

Gym benefit

Parental leave 12-16 weeks

Hybrid working style

Learning & development

Mental health support

Volunteer time off

Job summary

Perk, the leading travel and spend management platform, is hiring an Account Manager to manage a portfolio of SMB customers in North America. You’ll drive customer satisfaction, growth and margin across existing accounts, roll up your sleeves in a fast-growing environment, and partner with internal teams to ensure successful product integrations during roll-outs.

You’ll develop deep relationships with key decision makers, use data to inform reviews and opportunities, and strive to exceed

Qualifications

• Relevant account management or customer success experience.
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritization and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyze and translate data for your customers.

Responsibilities

• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Develop strong relationships with your clients that will shape their business travel programs.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritize your time in order to maximize impact in key business areas.

Skills

Account management

Customer success

Presentation skills

Data analysis

Time management

Prioritization

Job description

Perk, the leading travel and spend management platform, is hiring an Account Manager to manage a portfolio of SMB customers in North America. You’ll drive customer satisfaction, growth and margin across existing accounts, roll up your sleeves in a fast-growing environment, and partner with internal teams to ensure successful product integrations during roll-outs.

You’ll develop deep relationships with key decision makers, use data to inform reviews and opportunities, and strive to exceed