Strategic SMB Account Manager | Data-Driven Growth & Equity

Perk; Chicago (IL); Hybrid; USD 95,000 - 123,000; Full time

Benefits offered by this job

Equity ownership

Vacation days

Medical plans

401(k) with company match

Wellbeing & gym benefits

Job summary

Perk is seeking a Senior Account Manager to lead a high‑value SMB portfolio, driving retention and expansion while shaping strategic partnerships. You will use data to inform decisions, conduct QBRs, and advocate for product adoption to maximize ROI.

The role requires collaboration across Sales, Product, and Customer Support in a fast‑growth environment. You will navigate client needs with a roll‑up‑your‑sleeves mindset, designing scalable frameworks and processes that help the team scale.

Qualifications

• 3+ years in B2B account management or customer success, SaaS preferred.
• Strong communication and presentation skills for stakeholders.
• Analytical rigor with Excel/BI tools; ability to translate data into insights.
• Growth mindset with comfort in a fast‑growing, ambiguous environment.
• Native-level English; additional European languages a plus (advantage).

Responsibilities

• Own a high‑value SMB portfolio and build multi‑threaded relationships with key stakeholders.
• Drive growth through upsell and expansion opportunities based on client goals.
• Lead quarterly business reviews with data-driven storytelling and templated reports.
• Advocate for product usage and ROI by staying ahead of new features.
• Collaborate across Sales, Product, and Support to scale client success.

Skills

Account management

Communication

Analytical

Growth mindset

English fluency

Job description

Perk is seeking a Senior Account Manager to lead a high‑value SMB portfolio, driving retention and expansion while shaping strategic partnerships. You will use data to inform decisions, conduct QBRs, and advocate for product adoption to maximize ROI.

The role requires collaboration across Sales, Product, and Customer Support in a fast‑growth environment. You will navigate client needs with a roll‑up‑your‑sleeves mindset, designing scalable frameworks and processes that help the team scale.