Growth-Driven SMB Account Manager

Perk; Chicago (IL); Hybrid; USD 61,200 - 82,800; Full time

Benefits offered by this job

Equity in Perk

Generous vacation days

Health, dental, vision, life, and dis­

401(k) with company match

HSA or FSA

Job summary

Perk is seeking an Account Manager to join our North American Account Management Team. You will be responsible for a portfolio of SMB accounts, driving customer satisfaction and growth in revenue across existing relationships.

You must navigate a fast-changing, high-growth environment with a hands-on, collaborative approach. You will build strong client relationships, analyze usage data to inform reviews, and work with internal teams to ensure successful product integrations and ongoing value

Qualifications

• Experience in account management or customer success.
• Outstanding presentation & communication skills.
• Great prioritization and time management skills.
• Result oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyze and translate data for your customers.

Responsibilities

• Own a portfolio of SMB customers and develop a high level of customer engagement with your contacts and key decision makers within your accounts.
• Gain a deep understanding of your customers business and leverage this to maximize Perk usage.
• Identify growth opportunities and add new business opportunities to your portfolio.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the Perk product portfolio to meet and exceed quarterly up-selling and cross-selling targets.
• Develop strong relationships with clients to shape their business travel programs.
• Identify common problems within each account and develop strategies to solve issues with long-term solutions.
• Coordinate with internal Perk teams to ensure smooth product integrations during roll-outs.
• Prioritize your time to maximize impact in key business areas.

Skills

Account management

Customer success

Presentation

Communication

Time management

Data analysis

Job description

Perk is seeking an Account Manager to join our North American Account Management Team. You will be responsible for a portfolio of SMB accounts, driving customer satisfaction and growth in revenue across existing relationships.

You must navigate a fast-changing, high-growth environment with a hands-on, collaborative approach. You will build strong client relationships, analyze usage data to inform reviews, and work with internal teams to ensure successful product integrations and ongoing value