Strategic SLED Accounts Specialist

Verizon; New York (NY); On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Best in class health benefits

401(k) matching up to 6%

Tuition assistance up to $8k/yr

Paid time off - 5 weeks

Parental leave and other family perks

Employee discounts on Verizon products

Job summary

Verizon in New York is seeking a proactive sales-support professional to drive new business and manage customer accounts. You will partner with field teams to close opportunities, quote and onboard customers, and enhance self-service adoption through VEC.

The role emphasizes problem resolution, multi-channel support, and collaboration with the SLED leadership team to execute the account strategy. A valid driver’s license is required.

Qualifications

• Bachelor’s degree or 1+ year of relevant work experience.
• Valid driver’s license and eligibility to pass MVR check.
• Experience supporting sales teams and customer accounts is a plus.

Responsibilities

• Lead customer interactions on accounts with or without an assigned account manager.
• Prospect for new customers and close opportunities with support and field teams.
• Support the account strategy with the SLED sales leadership team.
• Quote, contract, and onboard new and existing customers.
• Promote self-service via Verizon Enterprise Center (VEC) to drive adoption.
• Resolve customer problems and recommend solutions.
• Handle 800# and chat queues; manage timely responses.
• Escalate outages and service issues with the right resources.

Skills

Customer service

Sales support

Prospecting

Account management

Communication skills

Multitasking

Education

Bachelor's degree or 1+ year of work experience

Tools

SFDC (Salesforce)

Polaris

Proquest

VPrice

GCT

Job description

Verizon in New York is seeking a proactive sales-support professional to drive new business and manage customer accounts. You will partner with field teams to close opportunities, quote and onboard customers, and enhance self-service adoption through VEC.

The role emphasizes problem resolution, multi-channel support, and collaboration with the SLED leadership team to execute the account strategy. A valid driver’s license is required.