Field Account & Sales Support Specialist

Verizon; Silver Spring (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Best in class benefits

401(k) with company match

Tuition assistance

Paid time off

Job summary

Verizon is seeking a customer-focused professional for a mobile, field-facing role supporting SLED accounts. You will engage customers, help close opportunities, and coordinate with sales and support teams to ensure seamless solutions.

The role emphasizes proactive prospecting, quoting, onboarding, and driving adoption of self-service tools while delivering superior service and problem resolution for government customers.

Qualifications

• Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.
• Experience identifying customer opportunities, communicating with customers, and supporting SLED sales representatives.

Responsibilities

• Lead customer interactions on accounts with or without an assigned account manager.
• Prospect for new customers while partnering with support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• Handle quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase user adoption.
• Research and resolve customer problems while recommending solutions.
• Manage 800# and VES.com chat queues and engage with customers.
• Provide customers updates on settlement agreements, disputes and billing issues in partnership with stakeholders.
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc.

Skills

Sales support

Customer service

Prospecting

Education

Bachelor's degree

Tools

SFDC

Polaris

Proquest

VPrice

GCT

Job description

Verizon is seeking a customer-focused professional for a mobile, field-facing role supporting SLED accounts. You will engage customers, help close opportunities, and coordinate with sales and support teams to ensure seamless solutions.

The role emphasizes proactive prospecting, quoting, onboarding, and driving adoption of self-service tools while delivering superior service and problem resolution for government customers.