Public Sector Account Specialist, SLED Growth

Tech Sales Jobs; Basking Ridge (NJ); Vor Ort; USD 42.000 - 69.000; Vollzeit

Benefits dieser Stelle

Best in class medical, dental and 
vis

Verizon 401(k) plan with matching up 6

Lucrative paid time off (vacation/hols

Tuition assistance

Get Certified programs

Employee discounts

Zusammenfassung

Verizon is seeking a Business Account Specialist for State, Local and Education (SLED) accounts. You will prospect, quote, contract, and onboard customers, while coordinating with field teams to drive revenue and exceptional service.

This mobile, field-based role requires a degree or 1+ year in sales support or customer service, a valid driver’s license, and strong problem-solving skills. You’ll join a dynamic team earning competitive benefits and growth opportunities.

Qualifikationen

• Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
• Valid driver’s license and ability to pass Motor Vehicle Record check.

Aufgaben

• Lead customer interactions on accounts with or without an assigned account manager
• Prospect for new customers while partnering with various support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption. Endorse self-service practices where possible.
• Research and resolve customer problems while recommending solutions.
• Support E-Rate/Non-erate accounts
• Manage 800# and VES.com chat queues and engage with customers.
• Manage inboxes to ensure timing responses, guidance and resolution occurs.
• Provide customers updates on settlement agreements, disputes and billing issues in partnership with other stakeholders
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc..
• Engage QuickStart and other quoting channels to support change order initiatives on Proquest
• Engage the proper support channels to support change orders on legacy platforms
• Support administrative activity like quoting renewals, disconnects, TOSA’s, amendment only, address validation requests
• Help manage product or account specific migrations
• Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
• Take point on customer escalations, outages and to service related issues by pulling in the correct resource or managing it

Kenntnisse

Customer service

Communication

Sales support

Ausbildung

Bachelor’s degree or equivalent

Jobbeschreibung

Verizon is seeking a Business Account Specialist for State, Local and Education (SLED) accounts. You will prospect, quote, contract, and onboard customers, while coordinating with field teams to drive revenue and exceptional service.

This mobile, field-based role requires a degree or 1+ year in sales support or customer service, a valid driver’s license, and strong problem-solving skills. You’ll join a dynamic team earning competitive benefits and growth opportunities.